Zendesk app for iPhone and iPad

4.4 ( 6144 ratings )

Business Productivity
Developer: Zendesk

Free

Current version: 3.9.9, last update: 6 years ago
First release : 27 Apr 2010
App size: 49.44 Mb

Customer service doesn’t stop when you leave your desk. That’s why we created the Zendesk mobile app for iOS. It gives agents, admins, and managers the power of Zendesk on the go. Whether you are in a meeting, working from home, or scaling the tall peaks of a mountain with no hands while you casually scroll through ticket comments on your iPad, the Zendesk mobile app will be there for you, so you can provide great service for your customers.

With Zendesk for iPhone and iPad you can:
• Access all your support ticket views
• View all support ticket events and notifications
• See a real-time list of activity on your tickets
• Search support tickets and knowledge base articles
• View and update comments, CCs, tags, and ticket fields
• Get push notifications on ticket updates
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Easily bookmark a ticket for future reference
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Use TextExpander touch snippet expansion (iPhone only)

Features exclusive to Zendesk for iPad include:
• Key support metrics at a glance — from ticket activity and volume, to first response times and customer satisfaction
• Access to full ticket history from customer profiles
• Agent dashboard with critical tickets views
• Swipe gestures that expose key actions on a ticket

Zendesk is a beautifully simple customer engagement platform. It enables companies to provide great customer support, scale with self-service options, and differentiate with proactive engagement. This leads to customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Pros and cons of Zendesk app for iPhone and iPad

Zendesk app good for

Well done, great way to handle support from my iPhone or iPad !

Very fluid to use in its features, unfortunately not as rich as the desktop version, I think mostly of the reporting. iPad version is even better.

Great app, solves every need I and my costumers have in a helpdesk app

Hi, thanks for make zen desk more simple. The Zendesk was much easy for use. Im waiting for improvements.

Functional app, but search field could be improved for search via #

Awesome features. Great API. Helped us redesign and migrate our processes in less then two weeks.

Some bad moments

New version always crash on my iphone6 plus 10 second after opening.

The "Public Reply" textarea is way too small on iPad. Please make it bigger.

The app was working well at first but now it crashes right after verifying the zen desk subdomain which makes it unusable.

Moderately useful for quickly checking the support pile while on the move, but totally useless for any serious helpdesk work because it is missing too much functionality. Ironically, the Zendesk web portal automatically offers a moblie format which is signifantly more useful when one connects via iPhone, so one wonders why the nice Zendesk folks even bothered. Lets hope future releases add more of the required functionality.

When replying to tickets it just hangs. I have no idea if message is actually sends the message unless I go in Zendesk on my PC and check. Cant rely on it - please fix!!! The app used to work fine.

Really need to include merge with ticket option on IPad version of software. Always have to switch to web page to do this as app does not have feature. Please please include Thank you

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