The app works pretty well in most cases. Its nice to have a quick reference to things, however there are some parts that are a little difficult to use. It would be nice if the views that are set up online could be used in the app.
Also I have been very anxious for the iPad pro native resolution, it would be really great if they added that. This could make it a much more useful app if they utilized the screen size better.
Robby about Zendesk, v3.9.1