Still cant merge tickets... Sad.

Still no merge.
Still no push alerts.
Still a joke.

Merging tickets is basic. And it still isnt supported. Zendesk is aware of how badly this is needed and still refuses to address the issue. They only offer excuses, no solutions. Dont bother submitting their request form. It creates a ticket, then they email you to tell you "theyll consider it".

This app hasnt really been updated since fall 2011.

ChadsReviews about Zendesk, v3.9.1