Mediocre interface.

This is like it was designed in 2003.

Zendesk made an update and added more languages to its garbage app. The UI has not changed or been updated AT ALL yet their "Inbox" app is 100% perfect.

This is still a mediocre app. Dont expect the following from the worlds largest help desk company:

Vital notifications for all assigned members of a group

Light agent notifications isnt even real.

Group notifications arent a real.

Any type of push notification unless you are directly assigned.

Constant crashing and a well through out error that pops up one million times when it for some reason cant connect to zendesk (Microsoft azure) servers

A child-like font and mediocre interface designed when iOS 5 was new

No improvements to the usability of the app since 2011

No way to edit any user or organization fields. Or even VIEW THEM.

Again: no push notifications unless directly assigned. You must assign someone else for them to get a push.

Constant log outs.

Its funny how our little small shop can pump out an iPhone app 20x faster than this multi million dollar company. We pay a ton of money for enterprise elite and this is what we get for our money. A garbage iPhone app.

We support huge companies and this app basically does nothing for us as far as mobile support. Its a basic ticket answering app. No management. No reports (on the iPhone because guess what. Not everyone has an iPad strapped to their belt) no organization and no user and organizational fields... Why not have those but have ticket fields?

Again, a true garbage app.

POLARISpro489 about Zendesk, v3.9.2